At Bills Equipment Services, our goal is to ensure your satisfaction with every purchase. If you need to return an item, we’re here to help.

Incorrect Item Ordered: If you ordered the incorrect item in error, you may return it to us at your own expense. The item must be returned in its original condition for a full refund. Please contact us within 7 days of receiving your order to initiate the return process.

Incorrect Item Shipped: While it rarely happens (haha), if we shipped the incorrect item, we will arrange for the incorrect item to be picked up and the correct item to be promptly reshipped to you at no additional cost. 

Damaged or Defective Items: If your item arrives damaged or defective, please notify us within 7 days and we shall work with you to replace the item as quickly as possible.

How to Initiate a Return: To initiate a return, please contact our customer service team at admin@billsequipment.com.au or 073 8811 899. Be sure to include your order number and details about the item you wish to return. Our team will guide you through the return process and provide any necessary assistance.em.

Need help?

Contact us at admin@billsequipment.com.au for questions related to refunds and returns.